Disarming Negative Feedback

Everyone gets negative feedback from time to time.  Here is a simple and powerful way to handle it.

When someone gives you negative feedback simply say:  “I hear you.  Please tell me more.”

This gives you a way to diffuse the situation.  Since most people react defensively to negativity, the person offering it up is usually prepared for push back.  If you deny them that response they are taken off-guard.

Also, being open to hearing someone’s feedback has many advantages.  You may learn something that is helpful to you.  And  when you are not defensive you are in a calm state and can respond to negativity without emotion.  This is the best way to turn a negative experience into a positive one.


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